Our web hosting reseller system is designed in-house and operates from servers located in the US and the UK (Docklands). Our main offices are located in Essex, England. While our main US datacenter's are located in Seattle USA and London Docklands.UK

We also have servers colocated in other US states and Manchester UK.

Phone support is provided for Web Hosting / reseller and Dedicated server customers only, users of any other service please use e-mail support.

E-mail support is our preferred method of communication.

Our aim is to provide you "the customer" with the fastest and friendliest service possible, with a quick turnaround for support.

Contact details
Email (sales)	sales@carpediem-it.com
Email (support)	support@carpediem-it.com
Email (accounts)	accounts@carpediem-it.com - please ensure you have read our news page
Report Urgent Issue	Report Urgent Problem - please ensure you have read our news page first
UK Only Telephone M-F 8:30am - 18:00 pm	+44(0)871 711 5405 Please ensure you have read our news page first At busy times please leave an answer phone message, out of hours staff are alerted to voicemails remotely. For urgent out of hours queries please leave a support voicemail. Please note we do not offer general 24/7 support.
*Out of Hours Emergency 24/7	+44(0)7005 977 025 This number will redirect to a member of staff who may or may not be working at the time, they will pass messages onto the Noc Data Center. This is NOT a general support line, it is intended to allow customers to talk to a member of staff 24/7 for URGENT issues only. If the member of staff is unable to answer the call please leave a message. Calls rates may vary but are generally charged at BT K-Rate
Fax	+44(0)845 1274819
Post	Carpediem Internet Technologies Ltd Waverley Braintree Road Tye Green Cressing Essex CM77 8JE UK

Please send all e-mail in plain text format. HTML formatted messages are non-standard and our e-mail queue system does not always handle them properly. For security reasons, we do not accept MS Office documents (Word, Excel, etc.) or any Windows executables.

* Abuse of the out of hours telephone system will result in your account being closed. Please only report problems that are URGENT and that are related to our service

** Please note that we are unable to return calls to UK Mobile phones. Customers are also advised that the prefered support method is via e-mail.